Introduction
Use this guide to gather technical requirements for troubleshooting any issues with BlockID
Information
Device Info:
Device Make:
Model Number:
iOS / Android version:
Device Rooted/Jailbreak:
Date and Time should be set on Auto:
(If not, enable auto-update and retry.)
Permissions for Camera and Location:
PIN / Pattern / Password:
(This is a must for the BlockID app; or else the Security Alert screen will appear)
Do you have an alternate device for the test?
(Capture the device details)
Biometrics:
FaceID / Face Unlock available and enabled:
Fingerprint available and enabled:
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