Problem

When user chooses to authenticate to BlockID AdminX via SMS OTP (MFA - Multi Factor Authentication), user does not see a  "Text code to" option 

Solution

This error might occur if the user does not have mobile number associated with their BlockID profile. For AD/LDAP users, phone number is not present.

Steps

1. For AD/LDAP users, update the mobile number in Active Directory
2. For BlockID internal users, update the mobile number from “My Profile” section on AdminX 
   • Add relevant country code to the mobile number
3. The user should be able to view “Text code to” option on AdminX UI

Support

If none of the described steps helped, please send an email to 1Kosmos support ([email protected]) for further troubleshooting